Issues on Otter

[Resolved] Major Operational Issues Detected

Thu, 09 Apr 2026 16:18:11 +0000

MITIGATED - We detected an issue potentially causing latency/slowness in some of our products, including Otter Dashboard and the Otter App.

Update as of 9:52 AM PST: This issue has seen recovery and our team is continuing to monitor the fix.

Thank you for your patience.

[Resolved] Potential Uber Eats Order Import Issues & Unexpected Store Pausing

Wed, 01 Apr 2026 23:41:07 +0000

RESOLVED - We’ve observed potential reports affecting Uber Eats, including issues with order imports and unexpected store pausing.

At this time, this appears to be related to a possible third-party issue on Uber Eats’ end. We are currently seeing signs of recovery and are closely monitoring the situation while staying in contact with the Uber Eats team for updates.

[Resolved] Widespread Issues Revisited

Fri, 13 Feb 2026 07:29:24 +0000

MITIGATED - A widespread issue potentially affecting order management, analytics, menus and latency has re-opened after some detections of issues. We are not expecting too many issues, and are seeing recovery once again.

Thank you for your patience during this.

[Resolved] Major Operational Issues Detected

Fri, 13 Feb 2026 04:35:20 +0000

RECOVERED - We are investigating a widespread issue potentially affecting several of our products, including Order Management, Analytics, Hardware, and Integrations.

Update as of 10:23pm PST: We are seeing recovery in orders, Picnic, and integrations, with some leftover latency.

We are prioritizing a fix for this issue ASAP. Thank you so much for your patience.

[Resolved] Proactive Announcement: Cloud Provider Outage Detected

Mon, 02 Feb 2026 21:31:24 +0000

RESOLVED - We have detected a third-party outage from our Cloud provider that is being prioritized at this moment. As of now, our products have been found to be running smoothly, but we are staying close to this outage to help prevent any issues from starting.

We appreciate your patience as we stay close to a resolution from this third party.