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Order Manager

Recently, based on average data, it looks like this system has gone down for about 101 minutes at a time.

4 entries, newest to oldest

February 13, 2026 at 7:29 AM UTC

Widespread Issues Revisited ℹ

MITIGATED - A widespread issue potentially affecting order management, analytics, menus and latency has re-opened after some detections of issues. We are not expecting too many issues, and are seeing … February 13, 2026 at 4:35 AM UTC

Major Operational Issues Detected ℹ

RECOVERED - We are investigating a widespread issue potentially affecting several of our products, including Order Management, Analytics, Hardware, and Integrations. Update as of 10:23pm PST: We are … November 18, 2025 at 5:24 PM UTC

Order Import Issues Detected ℹ

RESOLVED - We have detected an issue affecting order imports for several potential integrations, due to a 3rd-party Cloudfare outage. This seems to mainly be affecting UberEats order imports, but may … November 11, 2025 at 8:20 PM UTC

Access Issues Detected ℹ

RESOLVED - We have detected potential issues with subscriptions that may access to Order Manager and Otter Dashboard. This is not affecting everyone, only a fraction of customers. We are prioritizing …