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Order Manager

Recently, based on average data, it looks like this system has gone down for about 53 minutes at a time.

12 entries, newest to oldest

November 18, 2025 at 5:24 PM UTC

Order Import Issues Detected ℹ

RESOLVED - We have detected an issue affecting order imports for several potential integrations, due to a 3rd-party Cloudfare outage. This seems to mainly be affecting UberEats order imports, but may … November 11, 2025 at 8:20 PM UTC

Access Issues Detected ℹ

RESOLVED - We have detected potential issues with subscriptions that may access to Order Manager and Otter Dashboard. This is not affecting everyone, only a fraction of customers. We are prioritizing … July 14, 2025 at 9:33 PM UTC

86ing Errors Detected ℹ

RESOLVED - We are investigating a potential issue that might affect 86ing items on our platform. You may be receiving an error when doing so, and items may not be reflecting expected availability. … July 11, 2025 at 6:49 PM UTC

[Order Acceptance Issues Detected] ℹ

RESOLVED - We have detected a potential issue that might affect order acceptance for Doordash and UberEats orders. Our team is currently investigating impact to ensure resolution as quickly as … June 20, 2025 at 2:20 AM UTC

[Order Issues Detected] ℹ

Resolved - We are investigating a potential issue that might have affected order imports and acceptance for several integrations - lasting from 6:42pm-7:20pm PST time. We are seeing recovery in this, … June 12, 2025 at 7:35 PM UTC

[Integration-Wide Third-Party Outages Detected] ℹ

RESOLVED - We are investigating a potential issue that is affecting several services, including Clover, UberEats and DoorDash orders. This may be related to a bigger Google outage, in which each … June 5, 2025 at 10:07 PM UTC

[Order Acceptance Issues Detected] ℹ

RESOLVED - We are seeing recovery with a potential issue that may have caused orders not being accepted into Otter. This seemed to start around 2:45pm PST time and may have affected multiple … May 8, 2025 at 10:53 PM UTC

[Order Import Issues] ℹ

RESOLVED - We are investigating a potential wide issue that may have affected order imports pushing through Otter, across several delivery partners. We are beginning to see recovery in this issue, and … April 24, 2025 at 5:54 PM UTC

[Order Import Issues Detected] ℹ

RESOLVED - We are investigating a potential issue that might have affected order imports mainly between 10:29am-10:41am Pacific Time. We are seeing recovery and are working toward resolution as soon … April 15, 2025 at 9:05 PM UTC

[Potential Order Import Issues Detected] ℹ

RESOLVED - Our team has detected a potential issue affecting order imports not coming through on time . If affected, we sincerely apologize for this issue, and want to assure you that our Product team …

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