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Order Manager

Recently, based on average data, it looks like this system has gone down for about 0 minutes at a time.

9 entries, newest to oldest

October 8, 2024 at 6:50 PM UTC

[Order Acceptance Issues Detected] ℹ

Investigating - We are investigating a potential issue that might affect order acceptance through Order Manager for several integrations. We apologize for this issue, and our team is prioritizing on … September 27, 2024 at 7:24 PM UTC

[Order and Processing Issues Detected] ℹ

Investigating - We are investigating a potential issue that is affecting processing for orders. There may have been some order cancellations and delivery partner pausing. Additionally, some orders are … September 11, 2024 at 6:34 PM UTC

[Storefront Status Errors Detected] ℹ

Investigating - We are investigating a potential issue that might affect storefront statuses on Order Manager reflecting correctly. If changing the store status from open to closed, and vice versa, … August 28, 2024 at 12:20 AM UTC

[Order Refund Issues Detected] ℹ

Investigating - We are investigating a potential issue that might affect order refunds for our Kitchens customers. We are seeing a “Failed to fetch payment details” error when clicking … August 23, 2024 at 11:21 PM UTC

[Order Confirmation Issues Detected] ℹ

Investigating - We are investigating a potential issue that might affect order confirmation, particularly with Doordash and UberEats orders, coming through the Otter tablet. We’re starting to … August 11, 2024 at 9:18 PM UTC

[Issues with Storefront Visibility in Order Manager Detected] ℹ

Investigating - We are investigating a potential issue that might affect Order Manager visibility into storefront status. Although stores may be online, this may not reflect on the Order Manager app … June 25, 2024 at 9:53 PM UTC

[Order Manager Latency Issues] ℹ

Investigating - We are investigating a potential issue that might affect loading issues in Order Manager and Business Manager, as well as latency when using the product. There may also be some … June 11, 2024 at 10:14 PM UTC

[Order Manager Outage Detected] ℹ

Mitigated - We are seeing recovery for an issue impacting Order Manager and loading/ log-in issues for kitchens. Thank you for your patience, and we will continue to monitor. January 27, 2024 at 12:54 AM UTC

Latency Outage on Product Tools ℹ

Investigating - We are investigating an outage that is affecting our internal tools, as well as some of our products affecting Order Manager and Business Manager, including slower loading pages. Our …