Otter

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Analytics & Financials Operational

Business Manager Operational

Delivery/Partner Integration Operational

Direct Order Operational

Future Foods Operational

Marketing Operational

Menu Management Operational

Order Manager Operational

POS Integration Operational

Tablet Software Operational

Virtual Brand Operational

Incident history

April 24, 2025 at 5:54 PM UTC

[Order Import Issues Detected] ℹ

Investigating - We are investigating a potential issue that might have affected order imports mainly between 10:29am-10:41am Pacific Time. We are seeing recovery and are working toward resolution as … April 15, 2025 at 9:05 PM UTC

[Potential Order Import Issues Detected] ℹ

Investigating - Our team has detected a potential issue affecting order imports not coming through on time . If affected, we sincerely apologize for this issue, and want to assure you that our Product … March 25, 2025 at 11:53 PM UTC

[Order Import Issues Detected] ℹ

Investigating - We are investigating a potential issue that might affect order imports into Otter. Starting around 3:50pm PST, UberEats orders may have had import or acceptance issues. Our Product … March 19, 2025 at 3:29 PM UTC

[Order Acceptance Issues Detected in Europe] ℹ

Investigating - We are investigating a potential issue affecting order imports and injections not auto-accepting into our system in several countries in Europe, and potentially Canada.** Our Product … March 12, 2025 at 5:14 PM UTC

[Otter Dashboard Issues Detected] ℹ

Resolved - We have detected an issue where Otter Dashboard on manager.tryotter.com was down between 9:47am and 10:07am PST today. Our Product team has resolved this issue, and we appreciate your … March 11, 2025 at 5:53 PM UTC

[Otter Dashboard Latency Detected] ℹ

Investigating - We detected a potential issue that might affect the Analytics reporting in Otter Dashboard at manager.tryotter.com. You may have experienced latency in loading information, as well as … February 26, 2025 at 9:02 PM UTC

[Third-Party Square Issues Detected] ℹ

Investigating - We have been alerted that there is a third-party issue regarding Square POS integrations. They are seeing resolution with online orders, however, some kiosks and dashboard displays may … February 21, 2025 at 11:55 PM UTC

[Analytics Delays Detected] ℹ

Investigating - We are investigating a potential issue that might affect our analytics platform on Otter Dashboard at manager.tryotter.com, as well as Order Manager. There there may be up to a 3-hour … February 20, 2025 at 3:19 AM UTC

[Order Issues Detected] ℹ

Resolved - An issue with Orders importing without any items has been resolved & no further interruptions should be expected. We are sorry for any inconvenience this caused & appreciate your … February 20, 2025 at 12:17 AM UTC

[Order Import & Menu Update Issues Detected] ℹ

Investigating - We are investigating an issue impacting Rappi Order Imports & Menu Updates. This incident post will be updated once we have more information. We apologize for any inconvenience … February 18, 2025 at 8:49 PM UTC

[Order Import Issues Detected] ℹ

Investigating - We have resolved an issue affecting order imports and order acceptance failing between 11:15am and 11:25am PST time. We should see recovery in order import. Our team has been going … February 10, 2025 at 6:17 PM UTC

[Order Report Issues Detected] ℹ

Investigating - We are investigating a potential issue that might affect the order information not populating on Otter Dashboard at manager.tryotter.com. Our Product team is working on backfilling the … February 5, 2025 at 9:50 PM UTC

[Outage Detected] ℹ

Investigating - We are investigating a potential issue that might have affected orders, with some order delays, order import, and order confirmation issues in Order Manager. Our team is seeing …

December 19, 2024 at 8:19 PM UTC

[Picnic and Otter Dashboard Issues Detected] ℹ

Investigating - We are investigating a potential issue that might affect Picnic orders and the app, including possibilities of couriers not able to be signed in and eaters not getting the … December 10, 2024 at 9:51 PM UTC

[Order Import Issues Detected] ℹ

Investigating - We are investigating a potential issue that might affect order imports not coming through. We apologize for this issue, and we have our Product team prioritizing this resolution. We … December 9, 2024 at 7:29 PM UTC

[Order Manager Issues Detected] ℹ

Investigating - We have detected an issue affecting access to Order Manager on web at app.tryotter.com. If affected, you may be seeing a loading circle or a prompt mentioning No Access. We apologize … November 19, 2024 at 4:55 AM UTC

[Order Issues Detected] ℹ

Investigating - We detected an issue affecting order creation and import that lasted for about 30 minutes. We are seeing recovery and thank you for your patience as we worked through this issue. Our …