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Order Manager

Recently, based on average data, it looks like this system has gone down for about 103 minutes at a time.

6 entries, newest to oldest

May 15, 2026 at 12:18 AM UTC

Unable to Mark Orders as Ready in Order Manager ℹ

Mitigated - We have implemented a mitigation for the issue affecting the ability to mark orders as “Ready” in the Order Manager, and functionality should now be restored for affected users. We … May 5, 2026 at 4:43 PM UTC

DoorDash API Timeout Causing Failed Order Imports ℹ

RESOLVED - We are currently investigating a potential issue that may impact the uptime of one of our services, where DoorDash orders might fail to import. The issue has been detected on DoorDash’s … April 27, 2026 at 4:09 PM UTC

Uber Eats Order Import and Order Cancellation Issues ℹ

Recovered - We’ve observed potential reports affecting Uber Eats, including issues with order imports and order cancellations. We are currently seeing signs of recovery, and confirming final … April 9, 2026 at 4:18 PM UTC

Major Operational Issues Detected ℹ

MITIGATED - We detected an issue potentially causing latency/slowness in some of our products, including Otter Dashboard and the Otter App. Update as of 9:52 AM PST: This issue has seen recovery and … February 13, 2026 at 7:29 AM UTC

Widespread Issues Revisited ℹ

MITIGATED - A widespread issue potentially affecting order management, analytics, menus and latency has re-opened after some detections of issues. We are not expecting too many issues, and are seeing … February 13, 2026 at 4:35 AM UTC

Major Operational Issues Detected ℹ

RECOVERED - We are investigating a widespread issue potentially affecting several of our products, including Order Management, Analytics, Hardware, and Integrations. Update as of 10:23pm PST: We are …