Experiencing major issues

DoorDash Orders Not Injecting →

Delivery/Partner Integration Order Manager

Investigating - We are currently investigating a potential issue affecting DoorDash orders not being injected into your Order Manager. We are sorry for any inconvenience this may cause you. This incident post will be updated once we have more information.

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Analytics & Financials Operational
Business Manager Operational
Delivery/Partner Integration Down
Direct Order Operational
Future Foods Operational
Marketing Operational
Menu Management Operational
Order Manager Down
POS Integration Operational
Tablet Software Operational
Virtual Brand Operational

Incident history

2026 (17)

June 8, 2026 at 5:34 PM UTC

DoorDash Orders Not Injecting

■ This issue is not resolved yet June 5, 2026 at 9:40 PM UTC

Analytics and Homepage Not Loading  ℹ

Mitigated - We have identified and mitigated a potential issue affecting the Otter Dashboard. Users may have experienced issues where the Analytics and Homepage pages were not loading, resulting in … June 2, 2026 at 10:57 PM UTC

Issue Affecting Menu Publishing to Some Locations/Channels  ℹ

Recovery - We are experiencing potential issues regarding some menu locations or channels being unavailable to publish to, particularly with our direct-to-consumer integrations. This issue has seen … June 2, 2026 at 9:58 AM UTC

[Analytics] Realtime order data in Business Manager dashboards is delayed/missing  ℹ

Recovered - We have detected an issue impacting real-time analytics in Otter Dashboard. Orders may not appear in the Orders section, and reporting data such as Sales Summary, Product Mix, and Home … May 29, 2026 at 12:09 AM UTC

Otter Dashboard Reloading Issue  ℹ

RECOVERED - We are investigating an issue affecting the Otter Dashboard, where pages may continuously reload and become inaccessible across multiple pages, including Analytics, Orders, and Ratings and … May 26, 2026 at 2:07 AM UTC

[Uber Eats] - 86ing Functionality Not Working  ℹ

Mitigated - We have identified and mitigated an issue affecting 86ing, where items marked as unavailable in Otter were successfully updating on other platforms but were intermittently failing to … May 25, 2026 at 11:01 PM UTC

Menu Item Save Error & Photo Upload Failure  ℹ

Mitigated - We identified and mitigated the potential issue affecting Menu Manager, where users were unable to add items and experienced errors when uploading menu photos. We are continuing to monitor … May 22, 2026 at 4:07 PM UTC

Non-Otter POS Customers Prompted for PIN on Otter App  ℹ

Recovered - We’ve observed reports that some non-Otter POS customers are being prompted to log in with a PIN on the Otter App. We are currently seeing signs of recovery, and confirming final … May 15, 2026 at 12:18 AM UTC

Unable to Mark Orders as Ready in Order Manager  ℹ

Mitigated - We have implemented a mitigation for the issue affecting the ability to mark orders as “Ready” in the Order Manager, and functionality should now be restored for affected users. We … May 13, 2026 at 11:09 AM UTC

Business Manager Sales Summary Page Broken  ℹ

Resolved - We are investigating an issue affecting the Sales Summary page in Business Manager, where users may encounter an “Uh-oh!” error when attempting to access the page. We are sorry for any … May 5, 2026 at 4:43 PM UTC

DoorDash API Timeout Causing Failed Order Imports  ℹ

RESOLVED - We are currently investigating a potential issue that may impact the uptime of one of our services, where DoorDash orders might fail to import. The issue has been detected on DoorDash’s … April 27, 2026 at 4:09 PM UTC

Uber Eats Order Import and Order Cancellation Issues  ℹ

Recovered - We’ve observed potential reports affecting Uber Eats, including issues with order imports and order cancellations. We are currently seeing signs of recovery, and confirming final … April 9, 2026 at 4:18 PM UTC

Major Operational Issues Detected  ℹ

MITIGATED - We detected an issue potentially causing latency/slowness in some of our products, including Otter Dashboard and the Otter App. Update as of 9:52 AM PST: This issue has seen recovery and … April 1, 2026 at 11:41 PM UTC

Potential Uber Eats Order Import Issues & Unexpected Store Pausing  ℹ

RESOLVED - We’ve observed potential reports affecting Uber Eats, including issues with order imports and unexpected store pausing. At this time, this appears to be related to a possible third-party … February 13, 2026 at 7:29 AM UTC

Widespread Issues Revisited  ℹ

MITIGATED - A widespread issue potentially affecting order management, analytics, menus and latency has re-opened after some detections of issues. We are not expecting too many issues, and are seeing … February 13, 2026 at 4:35 AM UTC

Major Operational Issues Detected  ℹ

RECOVERED - We are investigating a widespread issue potentially affecting several of our products, including Order Management, Analytics, Hardware, and Integrations. Update as of 10:23pm PST: We are … February 2, 2026 at 9:31 PM UTC

Proactive Announcement: Cloud Provider Outage Detected  ℹ

RESOLVED - We have detected a third-party outage from our Cloud provider that is being prioritized at this moment. As of now, our products have been found to be running smoothly, but we are staying …

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