No issues detected
Analytics & Financials Operational
Business Manager Operational
Delivery/Partner Integration Operational
Direct Order Operational
Future Foods Operational
Marketing Operational
Menu Management Operational
Order Manager Operational
POS Integration Operational
Tablet Software Operational
Virtual Brand Operational

Incident history

2026 (7)

October 28, 2026 at 2:11 PM UTC

Toronto Hubs are down  ℹ

Mitigated - We are experiencing an outage affecting the Toronto hubs, where eaters are currently unable to place orders. Our team is working to resolve the issue as quickly as possible. Thank you for … September 18, 2026 at 4:55 PM UTC

[Analytics] Realtime reporting delayed  ℹ

Investigating – We are looking into a potential issue that may be affecting the uptime of one of our analytics reporting which may cause delays in the data. We are sorry for any inconvenience this may … September 16, 2026 at 7:30 PM UTC

Latency Issues in Otter Dashboard and Order Manager  ℹ

Investigating - We are currently investigating a potential issue that may be affecting the uptime and performance of one of our services, with both the Otter Dashboard and Order Manager experiencing … August 26, 2026 at 8:34 PM UTC

[OUTAGE] - Business Manager/ Otter Dashboard not loading  ℹ

Resolved - We have detected an issue affecting Otter Dashboard (manager.tryotter.com). Reported issues have been pages in the dashboard not loading at all, with either an error or a loading circle. … June 5, 2026 at 9:40 PM UTC

Analytics and Homepage Not Loading  ℹ

Mitigated - We have identified and mitigated a potential issue affecting the Otter Dashboard. Users may have experienced issues where the Analytics and Homepage pages were not loading, resulting in … April 9, 2026 at 4:18 PM UTC

Major Operational Issues Detected  ℹ

MITIGATED - We detected an issue potentially causing latency/slowness in some of our products, including Otter Dashboard and the Otter App. Update as of 9:52 AM PST: This issue has seen recovery and … February 13, 2026 at 4:35 AM UTC

Major Operational Issues Detected  ℹ

RECOVERED - We are investigating a widespread issue potentially affecting several of our products, including Order Management, Analytics, Hardware, and Integrations. Update as of 10:23pm PST: We are …

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