No issues detected
Analytics & Financials Operational
Business Manager Operational
Delivery/Partner Integration Operational
Direct Order Operational
Future Foods Operational
Marketing Operational
Menu Management Operational
Order Manager Operational
POS Integration Operational
Tablet Software Operational
Virtual Brand Operational

Incident history

2026 (9)

August 5, 2026 at 4:41 PM UTC

The Manage POS button is missing from all POS-integrated accounts.  ℹ

Mitigated - We are investigating an issue where the Manage POS Links option is missing from the Menus section in the Business Manager interface for POS-integrated accounts. The issue has been … July 30, 2026 at 2:59 PM UTC

Order Manager Stuck on Loading  ℹ

MITIGATED - We are investigating a potential issue where Order Manager is stuck on the loading screen. We apologize for any inconvenience this may cause. This incident post will be updated once we … June 18, 2026 at 1:33 AM UTC

Incorrect Tax Rate Applied  ℹ

Resolved - The issue affecting tax rate application has been resolved. Tax rates are now being applied correctly. We apologize for any inconvenience this may have caused and appreciate your patience … June 8, 2026 at 5:34 PM UTC

DoorDash Orders Not Injecting  ℹ

Recovered - We are currently investigating a potential issue affecting DoorDash orders not manually accepting into Otter. We are prioritizing a fix for this, and will keep you updated. Thank you for … June 5, 2026 at 9:40 PM UTC

Analytics and Homepage Not Loading  ℹ

Mitigated - We have identified and mitigated a potential issue affecting the Otter Dashboard. Users may have experienced issues where the Analytics and Homepage pages were not loading, resulting in … May 5, 2026 at 4:43 PM UTC

DoorDash API Timeout Causing Failed Order Imports  ℹ

RESOLVED - We are currently investigating a potential issue that may impact the uptime of one of our services, where DoorDash orders might fail to import. The issue has been detected on DoorDash’s … April 9, 2026 at 4:18 PM UTC

Major Operational Issues Detected  ℹ

MITIGATED - We detected an issue potentially causing latency/slowness in some of our products, including Otter Dashboard and the Otter App. Update as of 9:52 AM PST: This issue has seen recovery and … April 1, 2026 at 11:41 PM UTC

Potential Uber Eats Order Import Issues & Unexpected Store Pausing  ℹ

RESOLVED - We’ve observed potential reports affecting Uber Eats, including issues with order imports and unexpected store pausing. At this time, this appears to be related to a possible third-party … February 13, 2026 at 4:35 AM UTC

Major Operational Issues Detected  ℹ

RECOVERED - We are investigating a widespread issue potentially affecting several of our products, including Order Management, Analytics, Hardware, and Integrations. Update as of 10:23pm PST: We are …

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