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Otter Dashboard Performance Issues →

Analytics & Financials Business Manager

Investigating - We are investigating a potential issue that may affect the performance of Otter Dashboard (manager.tryotter.com). Some customers may experience sluggishness or slower-than-usual loading on pages and components that rely on the Analytics service. We are sorry for any inconvenience this may cause you. This incident post will be updated once we have more information.


Incident history


2026 (5)

September 11, 2026 at 11:17 PM UTC

Otter Dashboard Performance Issues

◆ This issue is not resolved yet
August 26, 2026 at 8:34 PM UTC

[OUTAGE] - Business Manager/ Otter Dashboard not loading  ℹ

Resolved - We have detected an issue affecting Otter Dashboard (manager.tryotter.com). Reported issues have been pages in the dashboard not loading at all, with either an error or a loading circle. …
June 5, 2026 at 9:40 PM UTC

Analytics and Homepage Not Loading  ℹ

Mitigated - We have identified and mitigated a potential issue affecting the Otter Dashboard. Users may have experienced issues where the Analytics and Homepage pages were not loading, resulting in …
April 9, 2026 at 4:18 PM UTC

Major Operational Issues Detected  ℹ

MITIGATED - We detected an issue potentially causing latency/slowness in some of our products, including Otter Dashboard and the Otter App. Update as of 9:52 AM PST: This issue has seen recovery and …
February 13, 2026 at 4:35 AM UTC

Major Operational Issues Detected  ℹ

RECOVERED - We are investigating a widespread issue potentially affecting several of our products, including Order Management, Analytics, Hardware, and Integrations. Update as of 10:23pm PST: We are …