Experiencing disruptions

Latency Issues in Otter Dashboard and Order Manager →

Business Manager Order Manager

Investigating - We are currently investigating a potential issue that may be affecting the uptime and performance of one of our services, with both the Otter Dashboard and Order Manager experiencing latency issues. We apologize for any inconvenience this may cause and appreciate your patience as we work to investigate and resolve the issue. This incident post will be updated as soon as we have more information.


Incident history


2026 (5)

September 16, 2026 at 7:30 PM UTC

Latency Issues in Otter Dashboard and Order Manager

▲ This issue is not resolved yet
August 26, 2026 at 8:34 PM UTC

[OUTAGE] - Business Manager/ Otter Dashboard not loading  ℹ

Resolved - We have detected an issue affecting Otter Dashboard (manager.tryotter.com). Reported issues have been pages in the dashboard not loading at all, with either an error or a loading circle. …
June 5, 2026 at 9:40 PM UTC

Analytics and Homepage Not Loading  ℹ

Mitigated - We have identified and mitigated a potential issue affecting the Otter Dashboard. Users may have experienced issues where the Analytics and Homepage pages were not loading, resulting in …
April 9, 2026 at 4:18 PM UTC

Major Operational Issues Detected  ℹ

MITIGATED - We detected an issue potentially causing latency/slowness in some of our products, including Otter Dashboard and the Otter App. Update as of 9:52 AM PST: This issue has seen recovery and …
February 13, 2026 at 4:35 AM UTC

Major Operational Issues Detected  ℹ

RECOVERED - We are investigating a widespread issue potentially affecting several of our products, including Order Management, Analytics, Hardware, and Integrations. Update as of 10:23pm PST: We are …