No issues detected
Analytics & Financials Operational
Business Manager Operational
Delivery/Partner Integration Operational
Direct Order Operational
Future Foods Operational
Marketing Operational
Menu Management Operational
Order Manager Operational
POS Integration Operational
Tablet Software Operational
Virtual Brand Operational

Incident history

2026 (5)

April 9, 2026 at 4:18 PM UTC

Major Operational Issues Detected  ℹ

MITIGATED - We detected an issue potentially causing latency/slowness in some of our products, including Otter Dashboard and the Otter App. Update as of 9:52 AM PST: This issue has seen recovery and … April 1, 2026 at 11:41 PM UTC

Potential Uber Eats Order Import Issues & Unexpected Store Pausing  ℹ

RESOLVED - We’ve observed potential reports affecting Uber Eats, including issues with order imports and unexpected store pausing. At this time, this appears to be related to a possible third-party … February 13, 2026 at 7:29 AM UTC

Widespread Issues Revisited  ℹ

MITIGATED - A widespread issue potentially affecting order management, analytics, menus and latency has re-opened after some detections of issues. We are not expecting too many issues, and are seeing … February 13, 2026 at 4:35 AM UTC

Major Operational Issues Detected  ℹ

RECOVERED - We are investigating a widespread issue potentially affecting several of our products, including Order Management, Analytics, Hardware, and Integrations. Update as of 10:23pm PST: We are … February 2, 2026 at 9:31 PM UTC

Proactive Announcement: Cloud Provider Outage Detected  ℹ

RESOLVED - We have detected a third-party outage from our Cloud provider that is being prioritized at this moment. As of now, our products have been found to be running smoothly, but we are staying …

© Otter, 2026   •   Back to top

We continuously monitor the status of our services and if there are any interruptions, a note will be posted here.

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